Privacy Policy

AI-Law collects information from customers so that it can provide a lawyer-led, AI-assisted fixed-fee review of legal problems, documents and proposed next steps.

This Privacy Policy explains what information we collect, why we collect it, how uploaded documents are handled, how AI-assisted workflows may be used, and how customers can contact us about privacy questions.

We may collect information provided through the website, intake form, payment process, document upload process, and later communications.

This may include:

• name
• email address
• phone number
• state or territory
• business name, ABN or ACN where provided
• details of the other party or parties
• matter category
• description of the issue
• desired outcome
• dates, deadlines and urgency information
• amount in dispute
• uploaded documents
• correspondence, contracts, notices, demands, court or tribunal documents, photographs or other material
• payment status and transaction information
• support or administrative communications

We collect information to:

• receive and process intake forms
• organise facts, documents, chronology and issues
• allow an Australian solicitor to review the matter
• provide the fixed-fee written assessment
• manage payments, refunds and receipts
• send customer confirmations and administrative emails
• manage matters through the AI-Law admin dashboard
• improve the service, workflows and customer experience
• comply with legal, professional, accounting and administrative obligations

Customers may upload documents for review. Uploaded documents may include contracts, emails, notices, demands, court or tribunal material, photographs and other evidence.

Uploaded documents are used for the purpose of providing the AI-Law Fixed-Fee Review and related administrative processes.

Customers should only upload documents that are relevant to the matter and that they are authorised to provide.

AI-Law may use AI-assisted workflows to organise information and documents, identify dates, parties, chronology, issues, missing information and possible next steps.

AI does not replace the solicitor. The final written assessment is prepared and reviewed by an Australian solicitor.

Where external technology providers are used to support intake, document storage, payment, email, hosting or AI-assisted workflows, information may be processed through those providers for the purpose of delivering the service.

By using AI-Law, customers acknowledge that external technology providers may process uploaded material and related information for the limited purpose of intake, document organisation, storage, payment processing, email delivery, hosting, administrative workflow, and preparation of the lawyer-reviewed assessment.

Payments are processed through Stripe. AI-Law does not store full card numbers. Payment records, payment status, transaction references and refund information may be stored for accounting and matter-management purposes.

AI-Law may send emails to customers about payment confirmation, matter submission, clarification requests, report delivery, refund information, support issues and further fixed-fee options.

Internal notifications may be sent to admin@ai-law.com.au when a paid matter is submitted.

AI-Law uses reasonable technical and organisational measures to protect customer information and uploaded documents.

No online system is completely risk-free. Customers should avoid uploading unnecessary sensitive material and should ensure that documents uploaded are relevant to the review.

AI-Law takes reasonable steps to protect customer information, but customers should not upload irrelevant, unnecessary or excessive sensitive information. Customers remain responsible for ensuring they are authorised to provide any documents or personal information uploaded through the platform.

Customers may contact AI-Law to request access to, or correction of, personal information held by AI-Law.

Contact: support@ai-law.com.au

AI-Law may retain intake records, uploaded documents, payment information, reports and communications for legal, professional, accounting, quality control and administrative purposes.

A more detailed retention policy may be adopted as the service develops.

AI-Law may delete, archive or retain material in accordance with legal, professional, accounting, administrative, insurance, quality-control and dispute-management requirements.

AI-Law may use third-party providers for hosting, database storage, document storage, payment processing, email delivery, AI-assisted workflows, analytics and website operation.

Examples may include hosting, database, storage, payment and email providers.

For privacy or support questions, contact: support@ai-law.com.au

For payment, refund or accounting questions, contact: accounts@ai-law.com.au